VIP Corporate Housing's FAQs -- short-term leases, furnished apartments throughout Missouri and Illinois

FREQUENTLY ASKED QUESTIONS

Please select a question from one of the four drop-down boxes below. If you do not see your question here, please e-mail for assistance. Or, browse our staff directory and other contact information.

About VIP Apartments

Are the apartments fully furnished?
Yes. VIP offers one-, two- and three-bedroom, fully furnished apartments, complete with a full-sized kitchen, full-sized appliances, and a full array of housewares, linens and electronics.
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Will my apartment have a full-sized washer and dryer?
Every VIP corporate apartment has a convenient laundry facility. In most cases, there is a full-sized washer and dryer within the apartment; however, some communities do not have hookups within the individual apartments. These communities have separate on-site coin-operated laundry facilities instead. Please be sure to ask your leasing agent about the specific laundry arrangements for your apartment.
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Can I bring my dog, cat, or iguana?
Most VIP communities allow your pets to stay with you. There are some exceptions for large, potentially noisy or unusual pets, and in most cases an extra deposit is necessary. In the unfortunate circumstance where your pet will not be allowed to stay with you, our staff can assist you in finding alternate boarding at a reliable kennel or with a local veterinarian.
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Where can my kids or guests sleep?
VIP offers two- and three-bedroom apartments for families, and second bedrooms can be furnished with twin beds upon request. In addition, most apartments feature pull-out sofa sleepers for occasional guests.
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Can I have a home office?
Yes. Desks, office chairs, task lamps, personal computers and fax machines are all available as A La Carte Amenities. Additionally, some VIP communities feature free or pay-per-use business centers with fax machines, Internet connections and copiers. Please ask your leasing agent about specific community amenities and your home office requirements.
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Do you offer unfurnished apartments?
No. All VIP corporate apartments are fully furnished.
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What size apartments do you offer?
VIP offers one-, two- and three-bedroom apartments. Please call or e-mail for specific availability.
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Do you have studio apartments?
On occasion, VIP may be able to offer you a studio apartment in select metropolitan areas. Please call or e-mail for specific availability.
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Can I have a ground floor apartment?
Yes, although availability of ground-floor apartments fluctuates according to current occupancy and specific neightborhood and communities availability. Please call your leasing agent for current availability.
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Can I get HBO, Showtime or Pay-Per-View?
Local cable is included in the monthly cost of a VIP apartment. For your comfort, premium channels, Pay-Per-View services and cable service in additional rooms within the apartment are available as A La Carte Amenities. Please call your leasing agent for additional information.
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Can I get high-speed Internet?
High-speed Internet access is available as an A La Carte Amenity, and is not included in the base price of a VIP apartment. Availability, type of access, and service providers vary depending on the state, neighborhood and specific community. Please call your leasing agent for additional information.
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Can I get a second phone line installed?
Local telephone service is included in the monthly cost of a VIP apartment; second phone lines are available as an A La Carte Amenity. Further, long-distance, local long-distance, toll charges, directory assistance and any other additional charges incurred will be billed to you or applied to your credit card on file if necessary. Please call your leasing agent for additional information.
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Are there smoking and non-smoking VIP apartments?
VIP Corporate Housing apartments are all ‘No Smoking’ facilities.

VIP guests who smoke may smoke outside the apartment, on the balcony, or on the patio; however, ashtray waste must be kept clean and, when properly extinguished with water, disposed of outside the apartment. Used cigarettes should never be disgarded on the ground. Smoking waste should never be brought into the apartment.
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About VIP Billing

How much does it cost?
One-bedroom, fully furnished, all-inclusive VIP apartments begin as low as $55 per day, with a 30-day minimum stay, in certain areas. Major metropolitan areas, two- and three-bedroom apartments and apartments with exclusive locations or amenities will be priced higher. You can request more information from a leasing agent here.

Our flat fee includes all utilities, including local phone and cable, and all reasonably necessary housewares. There are no surcharges, additional fees or taxes. VIP guests may customize their apartments from a selection of A La Carte Amenities for an additional monthly charge.
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Are all of the utilities included?
Yes. All major utilities, including electric, gas, water, trash service, local phone and cable are included in our flat monthly fee. Internet service, long-distance, local long-distance, toll charges, directory assistance, any other additional phone charges or misuse charges incurred will be billed to you or applied to your credit card on file if necessary.
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Are there any additional fees or taxes?
Prior to signing the lease, VIP collects a $75 fee to process your application, including a credit check of all adult residents. There may also be a refundable security deposit depending on the terms of the lease.

Monthly rent is based on the flat daily charge as quoted by your leasing agent and printed on your lease. With the exception of additional phone charges, there are no additional monthly fees or surcharges, and there are no taxes for stays of 30 days or longer.

At move out, excessive damage charges and unpaid phone charges may be billed to you or applied to your credit card on file if necessary. Please call your leasing agent for additional information.

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What is the minimum stay?
VIP apartments are intended to have a 30-day minimum stay; however, shorter stays can be arranged depending upon availability. Stays of longer than 30 days are pro-rated per day.
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Can I move in right away?
In many cases, yes; however, availability may be limited. Please call your leasing agent for current availability.
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Can I stay a few extra days and not incur a second month’s rent?
Stays of longer than 30 days are pro-rated per day!
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How much notice is necessary before I move out?
VIP requires a 30-day, written notice of vacancy. For more information, please call your leasing agent.
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What if I don’t know how long I’ll need to stay?
Just let us know at the beginning of your lease and our staff can help you designate a fluid move-out date. If you find that your move-out date is approaching and you need to extend your lease, please call your leasing agent as soon as possible to make arrangements. Many times, there will be another guest ready to move in as soon as you move out.
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Can you bill my employer?
VIP specializes in corporate billing, providing one seamless, all-inclusive bill for employee housing, eliminating the traditional paper-chase system of reimbursement. Please ask your leasing agent for more information about split billing and credit arrangements.
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What if my employer and I are sharing the costs?
VIP can separate the charges so that the employer is billed for the basic necessities and the employee is charged for any extra amenities, such as second bedrooms, home office space or equipment, premium cable channels, high-speed Internet access, or any other specialty from our A La Carte Amenities list. VIP can also split charges between more than one party. Please call your leasing agent for more information.
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Can I have my insurance company reimburse you?
Yes! Your insurance agent must call us directly to set up billing and credit arrangements.
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Do you provide HUD or Section 8 housing?
No. VIP does not offer low-income housing.
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What if I have not-so-great credit?
VIP charges a $75 credit check and application fee prior to signing a lease. Your credit rating will determine the amount of security deposit necessary. In some cases, leasing an apartment with VIP may not be possible. Please call your leasing agent for more information.
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About VIP Neighborhoods

Where are your properties located?
VIP Corporate Housing offers fully furnished, full-sized apartments throughout Missouri, Illinois, and nationwide. We can even assist you in temporary accommodations worldwide through the Bridgestreet Global Partner program.

To find the perfect VIP accommodations, please start here to select a location.
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What amenities do the properties offer?
Specific amenities vary from community to community. Many VIP apartments feature swimming pools, hot tubs and saunas; fitness centers, basketball courts and tennis courts; playgrounds and picnic areas; car wash stations; 24-hour attended lobbies and valets; balconies and patios; vaulted ceilings and fireplaces; and covered parking and garages. Please search our communities online or ask your leasing agent for more information.
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Can you tell me more about my new neighborhood?
Many property profiles available on our Web site include community amenities, neighborhood highlights, and local merchant information. Others will be added in the future. Please start here to locate a specific neighborhood or call your leasing agent for an e-mail packet.
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How far is the apartment from my work?
Many property profiles available on our Web site include maps anddriving directions. Others will be added in the future. Please start here to locate a specific neighborhood or call your leasing agent for more information.
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Is there a good restaurant, movie theater, etc. close to my new home?
VIP's concierge service is available Monday through Friday during regular business hours for current VIP residents. We can recommend local events, great restaurants and seasonal entertainment, and we can also help you make appointments, secure reservations and purchase tickets.

Additionally, many property profiles available on our Web site include neighborhood highlights and local merchant information. Please start here to locate a specific neighborhood.

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Where are the local schools and churches?
Many property profiles available on our Web site include community amenities, neighborhood highlights, and local merchant information. Others will be added in the future. Please start here to locate a specific neighborhood or call your leasing agent for a relocation packet.

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For Current Residents

What do I do if there is an emergency?
If there is a fire, a robbery, or another criminal or life-threatening emergency, PLEASE CALL 911 IMMEDIATELY.

For any reason, during regular business hours, please call or e-mail your leasing agent. Our phone number is (636) 519-1555, or toll-free at (888) 249-5719.

For non-life threatening emergencies after regular business hours or during the weekend, please call our after-hours hotline at (636) 532-5644. Examples of non-life threatening emergencies include a disruption in utilities, a malfunctioning major appliance, a building maintenance issue, or any problem that if not addressed immediately may cause damage to property.

Again, if there is a fire, a robbery, or another criminal or life-threatening emergency, PLEASE CALL 911 IMMEDIATELY.

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I’m missing my mailbox key.
Please call your leasing agent to have a replacement mailbox key delivered. We apologize for any inconvenience.
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I’m moving out. How do I get my mail forwarded?
Please use the forms provided in your VIP Welcome packet to register your forwarding address with our staff. Additionally, you can file a United State Post Office Change of Address form online or at the local Post Office branch in your neighborhood.
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I’ve lost my keys.
Please call your leasing agent for assistance. If you are locked out of your apartment after hours or on the weekend, please call our after-hours hotline at (636) 532-5644. There is a $25 fee for after-hours lock-out assistance.
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Where am I supposed to park? Do I get a covered parking spot?
Specific parking information is included in your VIP Welcome packet. Covered parking and garage space (where available) are A La Carte Amenities and may incur an additional monthly charge. Please call your leasing agent for more information.
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My neighbors are too noisy.
Please call your leasing agent during regular office hours. If the noise is excessive, sounds dangerous, or happens after 10 p.m., please call the local police. The non-emergency phone number for the local police and other important phone numbers are included in your VIP Welcome packet and are also located inside the front cover of your phone book.
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Can I get housekeeping service?
Yes! Monthly, weekly, daily and special occasion or as-needed housekeeping service is available as an A La Carte Amenity. Please call your leasing agent for more information.
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What’s my telephone number?
This information is included in your VIP Welcome packet. Please call your leasing agent for additional assistance.
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I’m having problems with my answering machine.
Answering machine instructions are provided within your VIP Welcome packet. If they are missing, or if the manual does not match the model included in your apartment, please call your leasing agent.
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I don’t have the code/key to use the pool or fitness center.
This information is located within your VIP Welcome paket. If it is missing, or if you are having problems using the key or code, please call your leasing agent for additional assistance.
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I need extra door keys for my family.
Extra keys are available for a nominal fee. Please call your leasing agent during regular business hours for additional assistance.
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Can I have the second bedroom switched out for home office furniture?
We would be more than happy to accommodate your furniture requests; however, there is a $75 fee per delivery for changes made after you have moved in. Specific furniture choices arranged prior to move-in are not subject to a delivery fee.
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It’s nice outside. I’d like to add a barbecue grill and patio furniture.
We would be more than happy to accommodate your requests; however, outdoor grills may be prohibited by the specific community. Please call your leasing agent for more information. Additional A La Carte fees and delivery fees may apply.
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What do I do with my keys when I move out?
Please place one key back in the lockbox on the front door of your apartment. Leave the other keys on the kitchen counter. If you are in a unit without a lockbox on the door place your keys in an envelope, with your apartment address on the outside, and drop them off with the doorman or leasing office of the community.
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